As a Front Office staff member, you play an important role in our office and  perform a wide range of responsibilities, to include: - Schedule and confirm patient appointments. - Veriify insurance for all clinical appointments. - Collect all monies due for services rendered. - Develop and maintain doctor schedules as necessary. - Greet and check patients in and out, before and after treatment. - Educate, consult and present patient treatment plans. - Conduct financial consultation with patients when new treatment plans are presented, as applicable. - Taking phone calls, answering questions and directing calls as needed. 

As a Barista, you play an important role in our office and  perform a wide range of responsibilities, to include: - Greeting patients with a smile. - Making a variety of Starbucks coffees, frappuccinos and other coffee beverages.  - Maintain a clean and sanitary work space. - Inventory and ordering supplies.  - Create specialty drinks.  - Take photos for Charity Cafe Social media and promote. - Cross training with front desk team to help with some admin tasks.

- Greeting potential new patients - Provide exceptional service and education about Gladwell Orthondontics and Invisalign - Scheduling and following up with patients - Extrodinary customer service - New patient consultations for patients considering starting treatment. This includes intraoral and extraoral photos, x-rays and digital scans. Assist in clinical exam and take detailed notes. - Present treatment plans to patients, explain insurance benefits and discuss financing options. Set-up contracts. - Written and oral communication with patients and dental offices

Candidate must be a friendly, caring, goal and, team oriented individual that is self motivated. We work hard as a team and we are looking for someone to come in and help us go to the next level. - Study insurance plans used most frequently with patients to understand the various nuances to communicate more effectively - Document basic insurance information in the patient’s file for quick reference - Process and submit insurance claims daily - Monitor and follow-up on outstanding claims - Provide the appointment coordinator with patient names and amounts due, so effective collection over the counter can take place during the day - Identify patients in the daily schedule who are a financial concern, note payment problems on the patient’s chart, and arranges a conference with them either before or at the time of the appointment - Record all financial discussions with patients in their file - Prepare and process patients’ statements each month on a regular billing cycle - Make collection calls - Solidify the financial agreement with the patient, such as payment amount and schedule - Follow through with correspondence regarding collection when unable to contact the patient on the telephone - Prepare and send uncollected accounts to collections  with managers approval and follow through as needed - Monitor patients whom collection agencies have contacted - Send information as requested by insurance companies such as x-rays, charting, narratives, and other documentation for processing the claim when applicable - Provide insurance predetermination documentation to patients, contacts the patient to make financial arrangements, and schedules treatment - Correspond with insurance companies to resolve payment delays, requests for additional information, or to discuss denied treatment coverage - Handle all inquiries concerning insurance daily - Willing to help in other areas as needed