- Provide amazing care to our patients - Work collaboratively and professionally with staff - Bring a positive attitude to work every day.

As a orthodontic lab tech, you play an important role in our office and perform limited clinical duties under the direction of a orthodontist. Lab duties include making in office clear retainers, maintaining our 3D printer, lab inventory and ordering, managing online retainer subscription program, communication with outside lab for fabrication of orthodontic applianaces, helping in sterilization and maintaining a clean work space. May perform administrative duties such as filing and pulling clear aligners for scheduled patients. 

As a Practice Manager, you will ensure the efficient running of a fast-paced dental office and lead a successful team that consistently meets and exceeds patient, practice and the organization’s expectations. Here's what you'll do: - Conduct regular staff huddles; foster open communication, provide organization and practice updates and continually challenge and develop staff. - Stay current with the lastest OSHA, HIPAA and ADA regulations. - Build and nurture a positive working relationship with the doctors and staff. - Help build new patient growth by supporting marketing programs. - Ensure that the practice is meeting financial goals and formulate plans to mitigate areas of concern.

The Assistant Practice Manager (APM) is responsible for assisting the Practice Manager in the day-to-day operations of the dental practice, ensuring that proper procedures and protocols are being followed. The APM will help to ensure that the office is staffed with capable, trained, self-motivated team members and doctors, who understand and uphold the practice’s shared purpose and vision, as demonstrated by their actions. Additionally, the APM will have the full authority to act in place of the Practice Manager when not present.   - Works to foster a strong working relationship amongst staff members and assists Practice Manager to address concerns - Works with Practice Manager on recruitment, training, on‐boarding, team development, retention, and performance management - Ensures key performance metrics for successfully managing a practice; forecast results; ensure all budget and production expectations are met or exceeded; ensure financial data and records are balanced; responsible for practice passing all financial audits - Respond efficiently to patient and doctor needs and inquires - Ensure the delivery of quality dental care to patients - Ensures that all areas of the dental practice are customer-ready - Monitors schedule to effectively schedule staff - Assist Practice Manager with completion and submittal of HR and payroll related documents accurately and timely as required including new hire and termination forms and all changes for employees; have employees verify and sign their own payroll time sheets - In conjunction with Practice Manager conducts regular staff meetings and daily a.m. huddles; seizes opportunities to foster communication, provide organization and practice updates, share information, teach and continually challenge and develop staff - Resolve patient issues in accordance with company policies and procedures - Perform additional tasks as assigned to achieve practice/organization goal Administrative - Serves as on-sight HIPAA contact person - Audits daily follow up, tracks who is missing items daily Marketing - In an effort attract new patients and educate on speciality services, assists in marketing and practice promotion activities - Additionally, provides marketing support by serving as a media liaison, updates webpage and spotlights for social media Training - Take opportunities to learn from Practice Manager and should be able to perform all Practice Manager tasks - Participates in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

- Arrive at least 15 minutes prior to the start of each clinical day engaged and ready to participate in team morning meeting - Ensure that patients have an excellent experience by providing care in a patient-friendly environment. This includes bringing patients back on time for their scheduled appointment and greeting and acknowledging each patient by name at the treatment appointment. - The goal of the assistant is to, over time, get to know the patients and interact with families on an individual level (i.e. team member remembers things about each patient) - Serve as chairside clinical assistant, demonstrating proficiency in all areas of orthodontic assisting including, but not limited to, photographs, radiographs (panoramic and lateral cephalogram), impressions, digital scanning (iTero), reties, wire changes, initial bracket placement and bracket repositioning, expander placement/checks, aligner and retainer delivery and checks, and Essix retainer fabrication - Demonstrate proficiency in orthodontic language and terminology such that clinical assistant can type chart notes using the terms and abbreviations used by the practice - Demonstrate proficiency in orthodontic practice management software such that assistant can schedule next visit chairside and cover telephone to help the administrative team when necessary - Efficiently run clinical chair to see 12-15 patients per day in a timely manner - Provide instructions to patients/parents throughout orthodontic treatment - This includes initial expander instructions, adjustment to braces instructions, oral hygiene instructions at the start of and throughout treatment, initial aligner instructions, and retainer instructions - Assist in instrument sterilization via cold sterile, dry-heat, and autoclave methods - Work with other team members, both clinical and administrative, to help the day run smoothly - Any other duties or responsibilities as assigned by the doctor -  

As an Orthodontic Scheduling Coordinator, you play an important role in our office and  perform a wide range of responsibilities, to include: - Schedule and confirm patient appointments. - Collect insurance for all new patient appointments. - Collect all monies due for services rendered. - Develop and maintain doctor schedules as necessary. - Greet and check patients in and out, before and after treatment. - Educate, consult and present patient treatment plans and financial options.  - Responsible for Account Receivable - Answer phone calls with positive and welcoming tone. - Cross train as barista for our in office Charity Cafe 

Responsibilities:  • Schedule patient appointments and manage a busy schedule • Confidently and compassionately answer patients’ questions and concerns • Assist with answering calls while balancing in-person interactions • Document and file pertinent information in electronic patient records • Provide superb customer service while checking patients in and out •Assist in recruiting new patients

We are looking for an Orthodontic Treatment Coordinator team member who will: - Educate, consult and present patient treatment plans. - Schedules and confirms patient appointments. - Review Insurance beneift with patient. - Enters information on dental software in patient accounts. - Ensures and reviews entire patient account for complete and accurate information. - Review treatment contracts and treatment consent forms. - Develops and maintain communication with general dds. - Support marketing and promotional activities to increase and stimulate new patient growth. - Greet and check patients in and out, before and after treatment. - Take new patient records that consist of xrays, photos, and itero scan. - Follow with pending or observation patients. 

- Assist Doctor with orthodontic treatment in accordance with state regulations. - Take complete records including, digital scans, diagnostic x-rays and photos. - Educate patients on oral healthcare of braces, aligners and/or their appliances. - Accurately chart and document all notes pertaining to the patient during the exam and treatment set forth by the Company guidelines. - Review the patient’s chart, medical history and treatment plan and consent forms prior to treatment, identify any potential concerns for you and the Doctor to consider. - Complete chair-side duties efficiently, paying attention to detail. - Sterilize and disinfect instruments and equipment, set up trays. - Communicate with parents/patients at the end of each visit to address concerns and answer treatment questions. - Maintain patient confidentiality through HIPAA compliance. - Attend and participate in all office meetings, continuing education events and morning huddles. - Stock drawers, clean, set up/break down patient chairs daily. - Be compliant with state and federal OSHA laws, infection control, safety standards in the office and operatory. - Additional duties will be assigned to achieve G.O. company standards and goals as efficiently as possible.

Candidate must be a friendly, caring, goal and, team oriented individual that is self motivated. We work hard as a team and we are looking for someone to come in and help us go to the next level. - Study insurance plans used most frequently with patients to understand the various nuances to communicate more effectively - Document basic insurance information in the patient’s file for quick reference - Process and submit insurance claims daily - Monitor and follow-up on outstanding claims - Provide the appointment coordinator with patient names and amounts due, so effective collection over the counter can take place during the day - Identify patients in the daily schedule who are a financial concern, note payment problems on the patient’s chart, and arranges a conference with them either before or at the time of the appointment - Record all financial discussions with patients in their file - Prepare and process patients’ statements each month on a regular billing cycle - Make collection calls - Solidify the financial agreement with the patient, such as payment amount and schedule - Follow through with correspondence regarding collection when unable to contact the patient on the telephone - Prepare and send uncollected accounts to collections  with managers approval and follow through as needed - Monitor patients whom collection agencies have contacted - Send information as requested by insurance companies such as x-rays, charting, narratives, and other documentation for processing the claim when applicable - Provide insurance predetermination documentation to patients, contacts the patient to make financial arrangements, and schedules treatment - Correspond with insurance companies to resolve payment delays, requests for additional information, or to discuss denied treatment coverage - Handle all inquiries concerning insurance daily - Willing to help in other areas as needed

• Schedule patient appointments and manage a busy schedule • Confidently and compassionately answer patients’ questions and concerns • Assist with answering calls while balancing in-person interactions • Document and file pertinent information in electronic patient records • Provide superb customer service while checking patients in and out *Rotating shifts between our offices is required. This Job Is Ideal for Someone Who Is: • Dependable -- more reliable than spontaneous • People-oriented -- enjoys interacting with people and working collaboratively • Detail-oriented -- No detail is too small • Achievement-oriented -- enjoys taking on challenges • High stress tolerance -- thrives in a high-pressure environment