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As a Front Office staff member, you play an important role in our office and perform a wide range of responsibilities, to include:
- Schedule and confirm patient appointments.
- Veriify insurance for all clinical appointments.
- Collect all monies due for services rendered.
- Develop and maintain doctor schedules as necessary.
- Greet and check patients in and out, before and after treatment.
- Educate, consult and present patient treatment plans.
- Conduct financial consultation with patients when new treatment plans are presented, as applicable.
- Taking phone calls, answering questions and directing calls as needed.
As a Barista, you play an important role in our office and perform a wide range of responsibilities, to include:
- Greeting patients with a smile.
- Making a variety of Starbucks coffees, frappuccinos and other coffee beverages.
- Maintain a clean and sanitary work space.
- Inventory and ordering supplies.
- Create specialty drinks.
- Take photos for Charity Cafe Social media and promote.
- Cross training with front desk team to help with some admin tasks.
- Greeting potential new patients
- Provide exceptional service and education about Gladwell Orthondontics and Invisalign
- Scheduling and following up with patients
- Extrodinary customer service
- New patient consultations for patients considering starting treatment. This includes intraoral and extraoral photos, x-rays and digital scans. Assist in clinical exam and take detailed notes.
- Present treatment plans to patients, explain insurance benefits and discuss financing options. Set-up contracts.
- Written and oral communication with patients and dental offices
Candidate must be a friendly, caring, goal and, team oriented individual that is self motivated. We work hard as a team and we are looking for someone to come in and help us go to the next level.
- Study insurance plans used most frequently with patients to understand the various nuances to communicate more effectively
- Document basic insurance information in the patient’s file for quick reference
- Process and submit insurance claims daily
- Monitor and follow-up on outstanding claims
- Provide the appointment coordinator with patient names and amounts due, so effective collection over the counter can take place during the day
- Identify patients in the daily schedule who are a financial concern, note payment problems on the patient’s chart, and arranges a conference with them either before or at the time of the appointment
- Record all financial discussions with patients in their file
- Prepare and process patients’ statements each month on a regular billing cycle
- Make collection calls
- Solidify the financial agreement with the patient, such as payment amount and schedule
- Follow through with correspondence regarding collection when unable to contact the patient on the telephone
- Prepare and send uncollected accounts to collections with managers approval and follow through as needed
- Monitor patients whom collection agencies have contacted
- Send information as requested by insurance companies such as x-rays, charting, narratives, and other documentation for processing the claim when applicable
- Provide insurance predetermination documentation to patients, contacts the patient to make financial arrangements, and schedules treatment
- Correspond with insurance companies to resolve payment delays, requests for additional information, or to discuss denied treatment coverage
- Handle all inquiries concerning insurance daily
- Willing to help in other areas as needed